Customer experience (CX) is now a corporate board-level concern as quality and consistent delivery directly impact customers’ buying intentions, attitudes, and…
Read MoreResearch
Key Criteria for Evaluating Customer Engagement Platforms
Modern customer relationship management (CRM) systems are evolving from siloed, modular suites of applications into highly integrated customer engagement platforms (CEPs)…
Read MoreGigaOm Radar for Unified Communications as a Service (UCaaS)
Unified communications as a service (UCaaS) has risen dramatically in popularity in the last few years, accelerated by the need to…
Read MoreKey Criteria for Evaluating Unified Communications as a Service Solutions
Enterprises face a multitude of changes to the office paradigm. The inflexible nature of operating fixed, on-premises solutions has become a…
Read MoreGigaOm Radar for Agile Planning and Portfolio Management Tools
In response to changing customer and employee needs, particularly with the disruption caused by the COVID-19 pandemic, many companies escalated the…
Read MoreGigaOm Radar for Value Stream Management
As we write this report, we are confronted with the new reality of the existential role of IT operations faced by…
Read MoreGigaOm Radar for Intelligent Virtual Assistants
Intelligent virtual assistants (IVAs) are becoming increasingly common solutions for helping end users solve all sorts of problems that once required…
Read MoreGigaOm Radar for Process and Task Mining Solutions
Process mining is a key enabler providing visibility and understanding for end-to-end processes before an automation initiative is launched (Figure 1).…
Read MoreKey Criteria for Evaluating Value Stream Management Solutions
This report covers the evolving technology category of value stream management (VSM). VSM emerged in response to a specific need: fragmentation,…
Read MoreGigaOm Radar for Human Capital Management (HCM)
The ability to consistently identify and retain top talent is a critical priority across enterprises and can be a key differentiating…
Read MoreKey Criteria for Evaluating Agile Planning and Portfolio Management Tools
The disruptive changes during the pandemic—especially the growth of remote work— have shone a light on the need for more effective…
Read MoreKey Criteria for Evaluating Intelligent Virtual Assistants
Intelligent virtual assistant (IVA) technology has transformed automated telephone response systems, such as those typically used in call centers for the…
Read MoreKey Criteria for Evaluating Human Capital Management Solutions
Human capital management (HCM) has become an increasingly popular discipline across virtually all industries. It focuses on realigning and advancing core…
Read MoreDana Hernandez
Dana Hernandez is a dynamic, accomplished technology leader focused on the application of technology to business strategy and function. Over the…
Learn MoreGigaOm Radar for E-Signature Solutions
As industries adopt hybrid operating models, e-signature solutions have become a critical tool for supporting traditional business functions. The e-signature market…
Read MoreBill Witter
Bill is a technical analyst at GigaOm, focusing on the applications domain and covering a wide range of business-facing and configurable…
Learn MoreGigaOm Radar for Low-Code Development Platforms
Low-code development platforms (LCDPs) are the next generation of application development tools, helping companies create and maintain software systems through a…
Read MoreKey Criteria for Evaluating Low-Code Development Platforms
Low-code development platforms (LCDP) give users the ability to rapidly create sophisticated software applications by abstracting out foundational components and minimizing…
Read MoreGigaOm Radar for Intelligent Fraud Detection in Financial Transactions
The use of artificial intelligence (AI)—typically in some form of machine learning (ML) designed for anomaly detection—is the norm today across…
Read MoreDon MacVittie
Don MacVittie has more than 25 years of technology industry experience, working in nearly every IT position in a wide variety…
Learn MoreKey Criteria for Evaluating E-Signature Solutions
Just as document management is now ubiquitous in virtually every industry and business function, e-signature technology has become a universal component…
Read MoreGigaOm Radar for Governance Risk and Compliance Solutions
Risk and risk management should be a driving force within IT departments. However, for most enterprises, risk management is considered a…
Read MoreCrown Joules
Established 30 years ago, UK-based premium clothing lifestyle brand Joules has grown to include worldwide retail stores, department store concessions, franchises,…
Read MoreSue Clarke
Sue Clarke has worked as an industry analyst for almost 25 years, supplying research, analysis, and advisory services in the content…
Learn More